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Carta de Derechos del Paciente
At Centura Health, we believe that you are in control of your health and the decisions about your health. We are passionately committed to supporting your decisions. At each of our hospitals, facilities and services, we support a Patient Bill of Rights and Responsibilities. Knowing your rights and role as a patient will help you make better decisions about your health care.
If you feel your rights are being overlooked, all Centura Health facilities maintain formal concern, complaint and grievance procedures. These procedures are entailed within the following Patient Bill of Rights.
This Bill of Rights and Responsibilities also describes your responsibilities and role as a patient. Patients who choose to disregard their rights and responsibilities agree to accept the consequences which could jeopardize the goal of providing you a superior patient experience and the highest quality of care.
A copy of the patient bill of rights and responsibilities is provided upon registration. A copy of the facility Patient Rights and Responsibilities policy and procedure will also be provided to patients upon their request.
Centura Health Hospitals support the rights of all patients across the lifespan including geriatric, adult, adolescent, pediatric, infant and neonatal populations. These rights may be exercised through the patient individually or through their surrogate decision maker (legal representative).
You have the right to. . .
Colorado Department of Public Health and Environment
Mail: Colorado Department of Public Health and Environment
4300 Cherry Creek Drive South Denver, CO 80222-1530
Telephone: (303) 692-2827
The Office for Civil Rights
Department of Health and Human Services
999 18 th Street, South Terrace, Suite 417
Denver , Colorado 80202
Telephone: 303-844-2024 / TDD 303-844-3439
If after speaking with the hospital or system representative your patient complaint remains unresolved, the facility will inform you that you may also contact The Joint Commission:
Division of Accreditation Operations, Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Telephone: 1-800-994-6610 or (630) 792-5276
Fax: Office of Quality Monitoring (630) 792-4276.
The facility will also inform you that you have the right to file a complaint with the Colorado Board of Medical Examiners, the State Board of Dental Examiners and the Colorado Podiatry Board if you have concerns with your physician, dental or podiatric patient care services, excluding fee disputes.
Neonatal, Infant, Pediatric and Adolescent Rights
You have the responsibility to . . .
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